Before we book your clean.

Launch preview: these are proposed service policies. Full booking terms and supplier identity must be issued with the confirmed quote before any customer booking.

Your quote and booking

An enquiry is not a booking. We agree the property details, cleaning checklist, total price, date and access arrangements in writing. No work is booked until you accept that quote.

Payment and changes

We invoice you after the clean. The payment method and due date are agreed with your written quote. We do not take card details at enquiry. Regular visits have no minimum term. Give at least 48 hours’ notice to change or cancel without a cancellation charge. Any late-cancellation charge must be specified in your booking terms before acceptance.

Replacement cover

If your regular cleaner is unavailable, we arrange cover and agree the replacement and timing with you. If no suitable visit can be agreed, you may reschedule or cancel that visit without charge.

Putting missed work right

Report a missed item on the agreed checklist within 48 hours. We arrange a free return to clean that area at a mutually agreed time. This remedy does not cover new mess, inaccessible areas, permanent staining or pre-existing damage. It does not limit your statutory rights.

Working safely in your home

Tell us about delicate surfaces, allergies or product sensitivities, pets and access restrictions. Hazardous waste, infestation, mould remediation, repairs and work at height are outside ordinary cleaning scope. Additional work needs a separate agreement.